***It is a 6-digit code that enables webtool user to add an extra layer of security to their account. OTP is optional, you may use/activate it or not.
- To activate this feature you will be required to have an active/valid mobile number.
- In case you did not receive the PIN within 5 minutes, you can select RENEW OTP to receive new validation PIN.
- Watch the quick video guide to know the step-by-step process of activating your OTP >> http://bit.ly/LC-OTP
***Gross Retail Override or GRO is the earning that is automatically credited/added to your load wallet whenever a retailer under you made a sale transaction.
GRO indicator can be found in webtool under dealer/sub-dealer dashboard. Remember that this only an indicator to show you how much you have earn so far and cannot be redeemed/converted to cash because it was automatically added to your account in a form of load wallet.
If you are SUBDEALER/DEALER
First Level or FL – is the password you will use to sign in your account via webtool and also the password to use in your SMS request.
Second Level or SL – A secondary password (Use for wallet transfer and sub-dealer/retailer registration via webtool)
If you are RETAILER
First Level or FL – is the password you will use in your SMS request.
Second Level or SL – is the password to use when accessing your account via webtool.
You have not changed your password immediately after the registration.
You have assigned the same password for your FL and SL.
Your webtool account will be locked at 12:00 midnight if you have not changed your password after requesting for a reset.
If an account/username is an active mobile number:
UNLOCK< space >FL or SMS password – to lift the suspension of the account.
Example:
- UNLOCK 123456
Send your request to LoadCentral access numbers.
If an account/username is an ALPHANUMERIC or not an active mobile number:
Send email request to: razer-techsupport-ph@razer.com
***You have reached the allowed number of attempt to enter your correct password and your webtool access is now temporarily suspended.
If an account/username is an active mobile number:
RETOFF< space >FL or SMS password – to lift the suspension of the account.
Example:
- RETOFF 123456
Send your request to LoadCentral access numbers.
If an account/username is an ALPHANUMERIC or not an active mobile number:
Send email request to: razer-techsupport-ph@razer.com
If an account/username is an active mobile number:
RESET< space >FL – to reset your SMS/WEBTOOL password
RESET< space >SL – to reset your SECONDARY password (Use in wallet transfer and sub-dealer/retailer registration)
RESET< space >FL/SL – to reset both SMS /WEBTOOL and SECONDARY password
Example:
- RESET FL
- RESET SL
- RESET FL/SL
Send your request to 09285067310
If an account/username is an ALPHANUMERIC or not an active mobile number:
Send email request to: razer-techsupport-ph@razer.com
***Your new password after a successful reset will be 1234567. Please change it immediately as default password will expires at 12 midnight.
If an account/username is an active mobile number:
RESET< space >FL – to reset your SMS password
RESET< space >SL – to reset your WEBTOOL password
RESET< space >FL/SL – to reset both SMS and WEBTOOL password
Example:
- RESET FL
- RESET SL
- RESET FL/SL
Send your request to 09285067310
If an account/username is an ALPHANUMERIC or not an active mobile number:
Send email request to: razer-techsupport-ph@razer.com
***Your new password after a successful reset will be 1234567. Please change it immediately as default password will expires at 12 midnight.
TXT Hotline: 09285083355 ( Automated)
Follow up Hotline: 09228331150
Email: razer-deposits-ph@razer.com
Hangouts: lc.veruniwiz@gmail.com
(AVAILABLE FROM MONDAY TO FRIDAY – 9:00 AM TO 5:00 PM, SATURDAY – 9:00 AM TO 12:00 NN)
TXT Hotline: 09285067310
Email: razer-helpdesk-ph@razer.com
FB Page Live Chat: https://web.facebook.com/Razer.LC/
(AVAILABLE FROM MONDAY TO SATURDAY – 9:00 AM TO 7:00 PM & SUNDAY – 10:00 AM TO 6:00 PM)
Main Access Number
09229990214
Smart/TNT Access Numbers
09209456856
09209456857
09286863097
09286863098
09286863078
09286863079
SUN Access Numbers
09228504340
09224512799
Globe/TM Access Numbers
09178662418
09052031349
09052031336
09052031345
09052031346