Frequently Asked Questions

• If username is a mobile number;

RETOFF<space>SMS password  send to LC Access Number

• If username is alphanumeric;

Send email request to: techsupport@loadcentral.com.ph

• Open account ONLY on the REGISTERED IP ADDRESS
• Request to SET your IP Address
• If username is a mobile number:

Dynamic IP Address:

SETIP<space>SMS password<space>*.*.*.*.* send to LC Access Number

STATIC IP Address:

SETIP<space>SMS password<space>YOUR IP ADDRESS send to LC Access Number

• If username is alphanumeric;

Contact your parent dealer to SET your IP Address

• Ask the buyer to inquire balance
• If confirmed failed, contact LoadCentral Customer Service and provide the following:
  • Reference Number
  • Date of Transaction
  • Buyer’s Mobile Number

Contact LoadCentral Customer Service and provide the following:

• Registered username/mobile number
• Buyer’s Mobile Number
• Date and Time of transaction

YES! Retailers must have personal load (or enroll to an unli promo) to transact via SMS.

Contact LoadCentral Customer Service and provide the following:

• Reference Number
• Date of Transaction
• Buyer’s Mobile Number

Contact LoadCentral Customer Service and provide the following:

• Reference Number
• Date of Transaction
• Buyer’s Mobile Number

• If you are going to continue with previous similar transaction
  • Change the prefix of the number you are loading (from “09” to “639” or from “639” to “09”)

Example: 639123456789 to 09123456789

09123456789 to 639123456789

• If you are NOT going to continue with previous similar transaction – simply, disregard the command

• Wrong Username and Password

Request for a Password reset

• If username is a mobile number;

RESET<space>FL/SL  send to 09285067310

• If username is alphanumeric;

Send email request to: techsupport@loadcentral.com.ph

Your NEW password after reset is 1234567. Change it immediately. Given password expires at 12 midnight

• Sales Transaction Failed, Insufficient Fund – your wallet need to be replenished

• Access denied, Contact helpdesk – 8 invalid login attempts
• If username is a mobile number;

RETOFF<space>SMS password  send to LC Access Number

• If username is alphanumeric;

Send email request to: techsupport@loadcentral.com.ph

• Webtool access is Locked
• If username is a mobile number;

UNLOCK<space>SMS password  send to LC Access Number

• If username is alphanumeric;

Send email request to: techsupport@loadcentral.com.ph

• Access Denied. Your IP Address is not authorized
• Open account ONLY on the REGISTERED IP ADDRESS
• Request to SET your IP Address
• If username is a mobile number:

Dynamic IP Address:

SETIP<space>SMS password<space>*.*.*.*.* send to LC Access Number

STATIC IP Address:

SETIP<space>SMS password<space>YOUR IP ADDRESS send to LC Access Number

• If username is alphanumeric;

Contact your parent dealer to SET your IP Address

• Access Denied. Account is Deactivated
• contact your parent dealer to reactivate your account

Cannot Proceed Excemption 111 –  key-in incorrect username

• Client must enter correct username

Cannot Proceed Device not allowed

1. The account was already enrolled in another device/application
2. There is an existing account that enrolled on the current device
3. The device had reformatted

To fix: Send email request to: techsupport@loadcentral.com.ph

Cannot Establish Connection

• Check your internet connection

LoadCentral has stopped ….

1. Go to FILE MANAGER
2. Choose SD CARD or any of your external storage where it is stored
3. Search “MOUNTED” folder
4. Then delete the file from the folder

Once done, kindly login again to your account and a prompt message will appear, just download it. Make sure that the file was downloaded successfully in order to proceed.

• BUY a new SIM card
• CONTACT your parent dealer or LoadCentral office for REGISTRATION of new account
• REQUEST for TRANSFER of Load wallet if necessary 

• CONTACT your parent dealer or
• CONTACT LoadCentral office

• Load wallet verification process is from 1 hour to 2 hours
• Cut-off time is 5:00 PM (Mondays to Fridays); 12:00NN on Saturdays
• BANK PROBLEM – there are times that online bank viewing IS offline. Admin team can only verify your

deposits when the bank’s viewing becomes online. During this delay, we request for your patience and

utmost consideration.

• Change your password IMMEDIATELY
• Report to help@loadcentral.com.ph any malicious site.
• Login ONLY at www.loadcentral.net

NO! LoadCentral wallet do not expire.

LoadCentral account do not expire. If inactive for a while:

• CONTACT your parent dealer or LoadCentral office for reactivation of account
• RELOAD your load wallet

• You may visit LoadCentral office to claim your free tarp/poster
• LoadCentral to ship free tarp/poster, LC partner to shoulder shipping fee

Walang limit ang mag register ng retailers. The more retailer you register, the more earnings.

OFFICIAL Facebook page – https://www.facebook.com/MOL.LC/

OFFICIAL Website – http://loadcentral.com.ph/

 Ang kita ng retailer ay automatic na naiiwan sa kanyang load wallet. Kumikita ang retailer sa bawat benta niya ng load. Mayroong katumbas na discount na nakukuha si retailer sa bawat transaction  na kanyang ginagawa.

Pwedeng mag-register as retailer kahit nasa ibang bansa. Transactions will be done thru webtool, www.loadcentral.net

Mayroong capability si LoadCentral na mag-connect sa iyong website. For more details, email us at corpsales@loadcentral.com.ph