Frequently Asked Questions
LIST OF ACCESS NUMBERS
Smart/TNT Access Numbers
09209456856
09209456857
09286863097
09286863098
09286863078
09286863079
SUN Access Numbers
09228504340
09224512799
Globe/TM Access Numbers
09178662418
09052031349
09052031336
09052031345
09052031346
Customer Service Support:
TXT Hotline: 09285067310
Email: help@loadcentral.com.ph
Hangouts: new.acct.lc@gmail.com
( AVAILABLE FROM MONDAY TO FRIDAY 8:30 AM TO 9 PM, SATURDAY – 9 AM TO 9 PM, SUNDAY – 10 AM TO 6 PM)
Verification Team Support:
TXT Hotline: 09285083355 ( Automated)
Follow up Hotline: 09228331150
Email: admin@loadcentral.com.ph
Hangouts: lc.veruniwiz@gmail.com
( AVAILABLE FROM MONDAY TO FRIDAY 9:00 AM TO 5 PM, SATURDAY – 9 AM TO 12NN, )
· How to fix Webtool Account-related Error Messages?
Wrong Username and Password
- Request for a Password Reset
If the username is a mobile number;
RESET<space>FL/SL send to 09285067310
If the username is alphanumeric; Send email request to: techsupport@loadcentral.com.ph
- Now, your new password after reset is 1234567. Change it immediately. Given password expires at 12 midnight.
Access Denied, please contact LoadCentral Helpdesk – 8 invalid login attempts
If the username is a mobile number;
RETOFF<space>SMS password send to LC Access Number
If the username is alphanumeric; Send email request to: techsupport@loadcentral.com.ph
Webtool access is Locked– either default password or retailer FL and SL are the SAME
If the username is a mobile number;
UNLOCK<space>SMS password send to LC Access Number
If the username is alphanumeric; Send email request to: techsupport@loadcentral.com.ph
· How to fix Android Account-related Error Messages?
Cannot Proceed Excemption 111 -incorrect username inputted
- Client should enter a correct username.
Cannot Proceed Device not allowed
- The account was already enrolled in another device/application
- There is an existing account that enrolled on the current device
- The device had reformatted
To fix: Send email request to: techsupport@loadcentral.com.ph
Cannot Establish Connection
- Internet connection problem only
LoadCentral has stopped ….
To fix: Just follow the procedure
Ø Go to FILE MANAGER
Ø Choose SD CARD or any of your external storage where it is stored
Ø Search the “MOUNTED” folder
Ø Then delete the file on the said folder
Once done, kindly login again the account and a prompt message will appear, just download it. Make sure that the file was downloaded successfully in order to proceed in logging in.
Common Transaction Error ….
TOP-UP FAILED error means that the product you tried to re-load is not fitted to the buyer’s number.
Other Possible reason below:
- The buyer’s number is currently registered to the TELCO promo.
- The mobile number was not applicable to the TELCO promo.
- Congested network or timeout from the Telco’s system.
- Buyer’s number should maintain minimum load in order to process the promo.
What are FL and SL?
Password levels for Retailer:
FL – for SMS sale transaction
SL – for signing in to the LoadCentral Webtool
Here are the password levels for Sub-Dealers/ Dealers:
FL password – for signing in to the LoadCentral Webtool, and/or for SMS transaction
SL password – for confirmation to proceed with the registration of a certain account and wallet transfer transaction into the Loadcentral Webtool (online)
What is GRO?
Gross Retail Override
The value displayed on your GRO is just an indicator of your total earnings from the start and cannot be redeemed/converted to cash. Earnings is automatically credited to your loadwallet whenever your retailer/s makes a sale.
New LoadCentral Security Feature
The One time PIN or OTP is an additional feature developed by LoadCentral for more secure and safe transaction process. It is a 6-digit code that enables webtool user to add an extra layer of security to every account transaction.
To activate the OTP, you are required to use your ACTIVE mobile number, where the validation PIN will be sent. In case you did not receive the PIN within 5 minutes, you can select RENEW OTP to receive new validation PIN.
Watch the quick video guide to know the step-by-step process of activating your OTP >> http://bit.ly/LC-OTP
In case of lost/stolen mobile phone, contact us at techsupport@loadcentral.com.ph to manually remove the registered number and prevent compromising your account.
NOTE: OTP is optional. You may activate it or not.