Frequently Asked Questions | LoadCentral
Your One-Stop Reloading Station!!!
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Frequently Asked Questions

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LIST OF ACCESS NUMBERS

Smart/TNT Access Numbers

09209456856
09209456857
09286863097
09286863098
09286863078
09286863079                                                 

 

SUN Access Numbers

09228504340

09224512799

 

Globe/TM Access Numbers

09178662418

09052031349

09052031336

09052031345

09052031346

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Customer Service Support

TXT Hotline: 09285067310

Email: help@loadcentral.com.ph

Hangouts: new.acct.lc@gmail.com

Available from:

MONDAY to FRIDAY – 8:30AM TO 9PM

SATURDAY – 9AM TO 9PM

SUNDAY – 10AM TO 6PM

 

Verification Team Support:

TXT Hotline: 09285083355

Follow up Hotline:  09228331150

Email: admin@loadcentral.com.ph

Hangouts: lc.veruniwiz@gmail.com

Available from:

MONDAY TO FRIDAY – 9AM to 5PM

SATURDAY – 9AM to 12NN

Login Error: Access Denied
  • If username is a mobile number;

RETOFF<space>SMS password  send to LC Access Number

  • If username is alphanumeric;

Send email request to: techsupport@loadcentral.com.ph

 

Login Error: IP unauthorized
  • Open account ONLY on the REGISTERED IP ADDRESS
  • Request to SET your IP Address
  • If username is a mobile number:

Dynamic IP Address:

SETIP<space>SMS password<space>*.*.*.*.* send to LC Access Number

STATIC IP Address:

SETIP<space>SMS password<space>YOUR IP ADDRESS send to LC Access Number

  • If username is alphanumeric;

Contact your parent dealer to SET your IP Address

What to do if the buyer did not receive the load?
  • Ask the buyer to inquire balance
  • If confirmed failed, contact LoadCentral Customer Service and provide the following:
    • Reference Number
    • Date of Transaction
    • Buyer’s Mobile Number
What to do if LC retailer did not receive confirmation?

Contact LoadCentral Customer Service and provide the following:

  • Registered username/mobile number
  • Buyer’s Mobile Number
  • Date and Time of transaction
Do I need to have personal load to transact via SMS?

YES! Retailers must have personal load (or enroll to an unli promo) to transact via SMS.

What if PIN is invalid?

Contact LoadCentral Customer Service and provide the following:

  • Reference Number
  • Date of Transaction
  • Buyer’s Mobile Number
What if PIN is already USED?

Contact LoadCentral Customer Service and provide the following:

  • Reference Number
  • Date of Transaction
  • Buyer’s Mobile Number
What to do if I have "Duplicate Sale"?
  • If you are going to continue with previous similar transaction
    • Change the prefix of the number you are loading (from “09” to “639” or from “639” to “09”)

Example: 639123456789 to 09123456789

09123456789 to 639123456789

  • If you are NOT going to continue with previous similar transaction – simply, disregard the command
How to fix Webtool Account-related Error Messages?
  • Wrong Username and Password

Request for a Password reset

  • If username is a mobile number;

RESET<space>FL/SL  send to 09285067310

  • If username is alphanumeric;

Send email request to: techsupport@loadcentral.com.ph

Your NEW password after reset is 1234567. Change it immediately. Given password expires at 12 midnight

 

 

  • Sales Transaction Failed, Insufficient Fund – your wallet need to be replenished

 

 

  • Access denied, Contact helpdesk – 8 invalid login attempts
  • If username is a mobile number;

RETOFF<space>SMS password  send to LC Access Number

  • If username is alphanumeric;

Send email request to: techsupport@loadcentral.com.ph

 

 

  • Webtool access is Locked
  • If username is a mobile number;

UNLOCK<space>SMS password  send to LC Access Number

  • If username is alphanumeric;

Send email request to: techsupport@loadcentral.com.ph

 

 

 

  • Access Denied. Your IP Address is not authorized
  • Open account ONLY on the REGISTERED IP ADDRESS
  • Request to SET your IP Address
  • If username is a mobile number:

Dynamic IP Address:

SETIP<space>SMS password<space>*.*.*.*.* send to LC Access Number

STATIC IP Address:

SETIP<space>SMS password<space>YOUR IP ADDRESS send to LC Access Number

  • If username is alphanumeric;

Contact your parent dealer to SET your IP Address

 

 

 

  • Access Denied. Account is Deactivated
  • contact your parent dealer to reactivate your account
How to fix Android Account-related Error Messages?

Cannot Proceed Excemption 111 –  key-in incorrect username

  • Client must enter correct username

 

Cannot Proceed Device not allowed

  1. The account was already enrolled in another device/application
  2. There is an existing account that enrolled on the current device
  3. The device had reformatted

To fix: Send email request to: techsupport@loadcentral.com.ph

 

 

Cannot Establish Connection

  • Check your internet connection

 

LoadCentral has stopped ….

  1. Go to FILE MANAGER
  2. Choose SD CARD or any of your external storage where it is stored
  3. Search “MOUNTED” folder
  4. Then delete the file from the folder

Once done, kindly login again to your account and a prompt message will appear, just download it. Make sure that the file was downloaded successfully in order to proceed.

What to do if I lost my SIM?
  • BUY a new SIM card
  • CONTACT your parent dealer or LoadCentral office for REGISTRATION of new account
  • REQUEST for TRANSFER of Load wallet if necessary 
How to update my account information?
  • CONTACT your parent dealer or
  • CONTACT LoadCentral office
What are the reasons for delay in load wallet?
  • Load wallet verification process is from 1 hour to 2 hours
  • Cut-off time is 5:00 PM (Mondays to Fridays); 12:00NN on Saturdays
  • BANK PROBLEM – there are times that online bank viewing IS offline. Admin team can only verify your

deposits when the bank’s viewing becomes online. During this delay, we request for your patience and

utmost consideration.

How to fix compromised account by a PHISHING SITE?
  • Change your password IMMEDIATELY
  • Report to help@loadcentral.com.ph any malicious site.
  • Login ONLY at www.loadcentral.net
Does LoadCentral wallet expires?

NO! LoadCentral wallet do not expire.

How to reactivate my old account?

LoadCentral account do not expire. If inactive for a while:

  • CONTACT your parent dealer or LoadCentral office for reactivation of account
  • RELOAD your load wallet
For new sign-up: How to claim FREE LoadCentral poster/tarp?
  • You may visit LoadCentral office to claim your free tarp/poster
  • LoadCentral to ship free tarp/poster, LC partner to shoulder shipping fee
For Dealers and Sub-dealers: Mayroon po ba akong limit sa pag-register ng retailer?

Walang limit ang mag register ng retailers. The more retailer you register, the more earnings.

What is LoadCentral official Facebook page and website?

OFFICIAL Facebook page – https://www.facebook.com/MOL.LC/

OFFICIAL Website – http://loadcentral.com.ph/

Paano po kumikita ang retailer?

 Ang kita ng retailer ay automatic na naiiwan sa kanyang load wallet. Kumikita ang retailer sa bawat benta niya ng load. Mayroong katumbas na discount na nakukuha si retailer sa bawat transaction  na kanyang ginagawa.

Pwede po ba maging retailer ang nasa ibang bansa?

Pwedeng mag-register as retailer kahit nasa ibang bansa. Transactions will be done thru webtool, www.loadcentral.net

May website po ako. Gusto ko po magbenta ng load sa website ko. Ano po ang gagawin ko?

Mayroong capability si LoadCentral na mag-connect sa iyong website. For more details, email us at corpsales@loadcentral.com.ph