Frequently Asked Questions | LoadCentral
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Frequently Asked Questions

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LIST OF ACCESS NUMBERS

Smart/TNT Access Numbers

09209456856

09209456857

09286863097                  

09286863098                                                  

09286863078                                                  

09286863079                                                  

 

SUN Access Numbers

09228504340

09224512799

 

Globe/TM Access Numbers

09178662418

09052031349

09052031336

09052031345

09052031346

 

Customer Service Support:

TXT Hotline: 09285067310

Email: help@loadcentral.com.ph

Hangouts: new.acct.lc@gmail.com

( AVAILABLE FROM MONDAY TO FRIDAY 8:30 AM TO 9 PM, SATURDAY – 9 AM TO 9 PM, SUNDAY – 10 AM TO 6 PM)

 

Verification Team Support:

TXT Hotline: 09285083355 ( Automated)

Follow up Hotline:  09228331150

Email: admin@loadcentral.com.ph

Hangouts: lc.veruniwiz@gmail.com

( AVAILABLE FROM MONDAY TO FRIDAY 9:00 AM TO 5 PM, SATURDAY – 9 AM TO 12NN,  )

 

 

 

·        How to fix Webtool Account-related Error Messages?

 

Wrong Username and Password

  • Request for a Password Reset

If the username is a mobile number;

RESET<space>FL/SL send to 09285067310

If the username is alphanumeric; Send email request to: techsupport@loadcentral.com.ph

  • Now, your new password after reset is 1234567. Change it immediately. Given password expires at 12 midnight.

 


Access Denied, please contact LoadCentral Helpdesk
 – 8 invalid login attempts

If the username is a mobile number;

RETOFF<space>SMS password send to LC Access Number

If the username is alphanumeric; Send email request to: techsupport@loadcentral.com.ph

 

 

Webtool access is Locked– either default password or retailer FL and SL are the SAME

If the username is a mobile number;

UNLOCK<space>SMS password send to LC Access Number

If the username is alphanumeric; Send email request to: techsupport@loadcentral.com.ph

 

 

·        How to fix Android Account-related Error Messages?

 

Cannot Proceed Excemption 111 -incorrect username inputted

  • Client should enter a correct username.

 

Cannot Proceed Device not allowed

  1. The account was already enrolled in another device/application
  2. There is an existing account that enrolled on the current device
  3. The device had reformatted

To fix: Send email request to: techsupport@loadcentral.com.ph

 

 

Cannot Establish Connection

  • Internet connection problem only

 

LoadCentral has stopped ….

To fix: Just follow the procedure

Ø Go to FILE MANAGER
Ø  Choose SD CARD or any of your external storage where it is stored
Ø  Search the “MOUNTED” folder
Ø  Then delete the file on the said folder

Once done, kindly login again the account and a prompt message will appear, just download it. Make sure that the file was downloaded successfully in order to proceed in logging in.

 

Common Transaction Error ….

TOP-UP FAILED error means that the product you tried to re-load is not fitted to the buyer’s number.

Other Possible reason below:

  • The buyer’s number is currently registered to the TELCO promo.
  • The mobile number was not applicable to the TELCO promo.
  • Congested network or timeout from the Telco’s system.
  • Buyer’s number should maintain minimum load in order to process the promo.

 

 

What are FL and SL?

Password levels for Retailer:

FL –   for SMS sale transaction
SL – for signing in to the LoadCentral Webtool

Here are the password levels for Sub-Dealers/ Dealers:

FL password – for signing in to the LoadCentral Webtool, and/or for SMS transaction
SL password – for confirmation to proceed with the registration of a certain account and wallet transfer transaction into the Loadcentral Webtool (online)

 

 

What is GRO?
Gross Retail Override

The value displayed on your GRO is just an indicator of your total earnings from the start and cannot be redeemed/converted to cash. Earnings is automatically credited to your loadwallet whenever your retailer/s makes a sale.

 

 

New LoadCentral Security Feature

The  One time PIN or OTP is an additional feature developed by LoadCentral for more secure and safe transaction process. It is a 6-digit code that enables webtool user to add an extra layer of security to every account transaction.

To activate the OTP, you are required to use your ACTIVE mobile number, where the validation PIN will be sent. In case you did not receive the PIN within 5 minutes, you can select RENEW OTP to receive new validation PIN.

 

Watch the quick video guide to know the step-by-step process of activating your OTP >> http://bit.ly/LC-OTP

 

In case of lost/stolen mobile phone, contact us at techsupport@loadcentral.com.ph to manually remove the registered number and prevent compromising your account.


NOTE:
OTP is optional. You may activate it or not.