Customer Care Representative

Job Objectives

  • To provide exceptional assistance/support to Company’s new and existing clients and customer in various aspects by utilizing all available communications channel.

Job Requirements

  • Degree/Diploma Graduate in any computer related course with at least 6 months experience in Customer Service.

  • Familiarity with Microsoft Office Applications

  • Effective Communication – verbal, written, and listening skills.

  • Able to do multi-tasking.

  • Can work with minimal supervision and under pressure.

  • Excellent problem-solving skills.

  • Ability to perform steadily duringpeakworkload (stress resistance).

  • Willing to workfull time in a shifting schedule even on weekend and holiday.

  • Ability to learn fast the company’s product and services.

Job Responsibilities

  • Interacts with the customers, either face-to-face and thru various available communication medium -telephone , online chat, email & texthotline.

  • Provide customer with the necessary information to address inquiries regarding products and service.

  • Deals and help resolve any emerging problem on products by clarifying the customer’s complaint; determining the cause of the problem and giving appropriate solution to solve the problem in courteously responsive manner.

  • Effectively manage large volume of incoming calls, text, chat or email.

  • Keep records of customer interactions; both the resolved and unresolved complain.

  • Ensure the unresolved complaint must be followed up to the respective support team for necessary solution within the day to give a prompt feedback to the customer.

  • Answer any product related concern to our official LoadCentral and Razer Gold Fan Page.

Internal/ External Cooperation

  • Demonstrate ability to interact and cooperate with all Company employees.

  • Build trust, value others, communicate effectively, drive execution, foster innovation, focus on customer, collaborate with others, solve problems creatively and demonstrate high integrity.

  • Maintain Professional internal and external relationships that meet Company visions.

  • Proactively establish and maintain effective working team relationship with all support departments.

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