Customer Care Representative
To provide exceptional assistance/support to Company’s new and existing clients and customer in various aspects by utilizing all available communications channel.
Degree/Diploma Graduate in any computer related course with at least 6 months experience in Customer Service.
Familiarity with Microsoft Office Applications
Effective Communication – verbal, written, and listening skills.
Able to do multi-tasking.
Can work with minimal supervision and under pressure.
Excellent problem-solving skills.
Ability to perform steadily during peak workload (stress resistance).
Willing to workfull time in a shifting schedule even on weekend and holiday.
Ability to learn fast the company’s product and services.
Interacts with the customers, either face-to-face and thru various available communication medium -telephone , online chat, email & texthotline.
Provide customer with the necessary information to address inquiries regarding products and service.
Deals and help resolve any emerging problem on products by clarifying the customer’s complaint; determining the cause of the problem and giving appropriate solution to solve the problem in courteously responsive manner.
Effectively manage large volume of incoming calls, text, chat or email.
Keep records of customer interactions; both the resolved and unresolved complain.
Ensure the unresolved complaint must be followed up to the respective support team for necessary solution within the day to give a prompt feedback to the customer.
Answer any product related concern to our official LoadCentral and Razer Gold Fan Page.
Internal/ External Cooperation
Demonstrate ability to interact and cooperate with all Company employees.
Build trust, value others, communicate effectively, drive execution, foster innovation, focus on customer, collaborate with others, solve problems creatively and demonstrate high integrity.
Maintain Professional internal and external relationships that meet Company visions.
Proactively establish and maintain effective working team relationship with all support departments.