• You have not changed your password immediately after the registration.

  • You have assigned the same password for your FL and SL.

  • Your webtool account will be locked at 12:00 midnight if you have not changed your password after requesting for a reset.

If an account/username is an active mobile number:

  • UNLOCK< space >FL or SMS password – to lift the suspension of the account.

Example:

  • UNLOCK 123456

Send your request to LoadCentral access numbers.

If an account/username is an ALPHANUMERIC or not an active mobile number:

Send email request to: razer-techsupport-ph@razer.com