***It is a 6-digit code that enables webtool user to add an extra layer of security to their account. OTP is optional, you may use/activate it or not.
- To activate this feature you will be required to have an active/valid mobile number.
- In case you did not receive the PIN within 5 minutes, you can select RENEW OTP to receive new validation PIN.
- Watch the quick video guide to know the step-by-step process of activating your OTP >>
***Gross Retail Override or GRO is the earning that is automatically credited/added to your load wallet whenever a retailer under you made a sale transaction.
GRO indicator can be found in webtool under dealer/sub-dealer dashboard. Remember that this only an indicator to show you how much you have earn so far and cannot be redeemed/converted to cash because it was automatically added to your account in a form of load wallet.
If you are SUBDEALER/DEALER
If you are RETAILER
If an account/username is an active mobile number:
Example:
- UNLOCK 123456
Send your request to LoadCentral access numbers.
If an account/username is an ALPHANUMERIC or not an active mobile number:
Send email request to: razer-techsupport-ph@razer.com
***You have reached the allowed number of attempt to enter your correct password and your webtool access is now temporarily suspended.
If an account/username is an active mobile number:
Example:
- RETOFF 123456
Send your request to LoadCentral access numbers.
If an account or username is an ALPHANUMERIC or not an active mobile number:
Send email request to: razer-techsupport-ph@razer.com
If an account/username is an active mobile number:
Example:
- RESET FL
- RESET SL
- RESET FL/SL
Send your request to 09285067310
If an account/username is an ALPHANUMERIC or not an active mobile number:
Send email request to: razer-techsupport-ph@razer.com
***Your new password after a successful reset will be 1234567. Please change it immediately as default password will expires at 12 midnight.
If an account/username is an active mobile number:
Example:
- RESET FL
- RESET SL
- RESET FL/SL
Send your request to 09285067310
If an account/username is an ALPHANUMERIC or not an active mobile number:
Send email request to: razer-techsupport-ph@razer.com
***Your new password after a successful reset will be 1234567. Please change it immediately as default password will expires at 12 midnight.
TXT Hotline: 09285083355 ( Automated)
Follow up Hotline: 09228331150
Email: razer-deposits-ph@razer.com
(AVAILABLE FROM MONDAY TO FRIDAY – 9:00 AM TO 5:00 PM)
TXT Hotline: 09285067310
Email: razer-helpdesk-ph@razer.com
FB Page Live Chat: https://web.facebook.com/Razer.LC/
(AVAILABLE FROM MONDAY TO SATURDAY – 9:00 AM TO 7:00 PM & SUNDAY – 10:00 AM TO 6:00 PM)
Main Access Number
09191602250