FAQs

FAQs2022-05-13T10:10:48+00:00
What is OTP (One Time Password)?2022-05-13T07:48:34+00:00

***It is a 6-digit code that enables webtool user to add an extra layer of security to their account. OTP is optional, you may use/activate it or not.

  • To activate this feature you will be required to have an active/valid mobile number.
  • In case you did not receive the PIN within 5 minutes, you can select RENEW OTP to receive new validation PIN.
  • Watch the quick video guide to know the step-by-step process of activating your OTP >>
What is GRO?2022-05-13T07:49:49+00:00

***Gross Retail Override or GRO is the earning that is automatically credited/added to your load wallet whenever a retailer under you made a sale transaction.

GRO indicator can be found in webtool under dealer/sub-dealer dashboard. Remember that this only an indicator to show you how much you have earn so far and cannot be redeemed/converted to cash because it was automatically added to your account in a form of load wallet.

What is the difference between FL and SL password?2020-06-29T04:29:01+00:00

If you are SUBDEALER/DEALER

  • First Level or FL – is the password you will use to sign in your account via webtool and also the password to use in your SMS request.

  • Second Level or SL – A secondary password (Use for wallet transfer and sub-dealer/retailer registration via webtool)

If you are RETAILER

  • First Level or FL – is the password you will use in your SMS request.

  • Second Level or SL – is the password to use when accessing your account via webtool.

Why is your WEBTOOL access is locked?2020-07-21T01:34:32+00:00

  • You have not changed your password immediately after the registration.

  • You have assigned the same password for your FL and SL.

  • Your webtool account will be locked at 12:00 midnight if you have not changed your password after requesting for a reset.

If an account/username is an active mobile number:

  • UNLOCK< space >FL or SMS password – to lift the suspension of the account.

Example:

  • UNLOCK 123456

Send your request to LoadCentral access numbers.

If an account/username is an ALPHANUMERIC or not an active mobile number:

Send email request to: razer-techsupport-ph@razer.com

What is Access Denied, please contact LoadCentral Helpdesk?2022-05-13T07:46:41+00:00

***You have reached the allowed number of attempt to enter your correct password and your webtool access is now temporarily suspended.

If an account/username is an active mobile number:

  • RETOFF< space >FL or SMS password – to lift the suspension of the account.

Example:

  • RETOFF 123456

Send your request to LoadCentral access numbers.

If an account or username is an ALPHANUMERIC or not an active mobile number:

Send email request to: razer-techsupport-ph@razer.com

How to reset DEALER/SUBDEALER passwords?2022-05-13T07:47:47+00:00

If an account/username is an active mobile number:

  • RESET< space >FL – to reset your SMS/WEBTOOL password

  • RESET< space >SL – to reset your SECONDARY password (Use in wallet transfer and sub-dealer/retailer registration)

  • RESET< space >FL/SL – to reset both SMS /WEBTOOL and SECONDARY password

Example:

  • RESET FL
  • RESET SL
  • RESET FL/SL

Send your request to 09285067310

If an account/username is an ALPHANUMERIC or not an active mobile number:

Send email request to: razer-techsupport-ph@razer.com

***Your new password after a successful reset will be 1234567. Please change it immediately as default password will expires at 12 midnight.

How to reset RETAILER password?2020-06-26T09:45:57+00:00

If an account/username is an active mobile number:

  • RESET< space >FL – to reset your SMS password

  • RESET< space >SL – to reset your WEBTOOL password

  • RESET< space >FL/SL – to reset both SMS and WEBTOOL password

Example:

  • RESET FL
  • RESET SL
  • RESET FL/SL

Send your request to 09285067310

If an account/username is an ALPHANUMERIC or not an active mobile number:

Send email request to: razer-techsupport-ph@razer.com

***Your new password after a successful reset will be 1234567. Please change it immediately as default password will expires at 12 midnight.

Deposit & Wallet Verification Support2023-03-20T04:57:33+00:00

TXT Hotline: 09285083355 ( Automated)

Follow up Hotline: 09228331150
Email: razer-deposits-ph@razer.com
(AVAILABLE FROM MONDAY TO FRIDAY – 9:00 AM TO 5:00 PM)

Customer Service Support2020-06-26T05:39:40+00:00

TXT Hotline: 09285067310
Email: razer-helpdesk-ph@razer.com
FB Page Live Chat: https://web.facebook.com/Razer.LC/
(AVAILABLE FROM MONDAY TO SATURDAY – 9:00 AM TO 7:00 PM & SUNDAY – 10:00 AM TO 6:00 PM)

Available Access Numbers2020-06-26T08:31:19+00:00

Main Access Number

09229990214

Smart/TNT Access Numbers

  • 09209456856

  • 09209456857

  • 09286863097

  • 09286863098

  • 09286863078

  • 09286863079

SUN Access Numbers

  • 09228504340

  • 09224512799

Globe/TM Access Numbers

  • 09178662418

  • 09052031349

  • 09052031336

  • 09052031345

  • 09052031346

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